The entire staff at both American Trust Bank and Connections Bank are eager to serve you as Connections Bank customers! Feel free to look around our website to learn more about who we are or call or stop by and talk to the same friendly staff you are used to.
Q: How do I access my new Online Banking?
A: Beginning December 10, 2018 use the green box in the upper right-hand corner of this webpage. Your username will be the same as your American Trust Bank username and you will use the default password we provided to you the in the mail.
Q: How do I view previous Statements?
A: Past American Trust Bank statements will not be available on the Connections Bank Online Banking site. However, the American Trust Bank Online Banking site will remain active until January 31, 2019, please download statements you may need prior to that date. You can access that site by CLICKING HERE. Historical statements will be available upon request after this date as well.
Q: Why are Connections Bank and American Trust Bank merging?
A: The merger will create a stronger bank with a broader range of services and locations for our customers. This merger also allows us to be more efficient and will allow us to provide more convenient, enhanced products and services to all of our customers.
Q: Will my bank’s name change?
A: As of December 1st, 2018, American Trust Bank will operate as Connections Bank.
Q: How will the merger impact me?
A: There will be no immediate effects for any of our customers. You may continue to conduct your banking as you have in the past. The banks will work together to make the transition as smooth as possible for all of our customers. As always, you will receive the best service possible.
Q: When will the merger be complete?
A: The legal merger is anticipated to take effect end of business on November 30th, 2018. We expect full integration of systems, products, and benefits to occur on December 10th, 2018.
Q: How will my account(s) be affected?
A: You can continue to bank just as you always have, and count on service from the same expert staff members. Unless you are notified to the contrary, account numbers have not changed, and your checks and debit cards will continue to work.
Q: Will my account number(s) and bank’s routing number change?
A: Your account number will not change. You may continue to use American Trust Bank’s routing number until December 7th, 2018. After this date, your new routing number will be 081519028. The bank will notify companies that deposit or withdrawal funds from your account electronically via ACH of your new routing number. Feel free to contact them on your own, however please be sure to wait until December 10th, 2018 and use the routing number 081519028.
Q: Will I need new checks?
A: Your checks will not need to be replaced or changed. You may continue to use your existing checks until your next re-order of checks. Check orders after December 7th, 2018 must have the Connections Bank name and routing number. If you order your checks from the Bank, reorders will be printed with the Connections Bank name and routing number. If you order your checks from a vendor other than the bank, you will need to have them change the bank name and routing number to Connections Bank (081519028).
Q: Will I need my ATM/Debit Card replaced?
A: At this time your ATM/debit card will not need to be replaced or changed. In the months following December 7th, 2018, you will be sent a new replacement card bearing the Connections Bank name and logo.
Q: What about my statements; will I receive them on different dates?
A: Your statements schedule will not be affected. You will continue to receive your statements within a day or two of their normal arrival dates. Notices and correspondence will arrive bearing the new bank name, Connections Bank.
Q: Will my account type and account fees be changing?
A: Your account terms and conditions will remain the same unless otherwise noted. Interest-bearing deposit accounts will have the following change: Interest will begin to accrue on the first banking day after the banking day you deposit non-cash items (for example, checks) into your account.
Q: What will happen to my current Bill Pay payees that I currently have set up with my American Trust Bank Online Banking account?
A: You will not be able to use American Trust Bank’s Bill Pay service after December 7th, 2018. Upon establishing a new Connections Bank Online Banking Account, you will use your new account, however you will not need to re-enter your payees. It is recommended you print off a current list of payees from your American Trust Bank login as a reference prior to the bank merger.
Q: What about banking hours; will they change?
A: Yes, we are extending our hours!
Lobby
Monday – Friday 8:30 am – 5:00 pm
Saturday 9:00 am – 12:00 pm
Drive-Thru
Monday – Friday 7:30 am – 5:30 pm
Saturday 8:00 am – 12:00 pm
Q: Does anything change on my loan?
A: All terms of your loan will remain the same. You may still make your payments as you have in the past. However, after November 30th, 2018 your payments should be made to Connections Bank.
Q: How will this affect my FDIC coverage?
A: If two federally insured banks merge causing your deposits to exceed the $250,000 limit at the combined institution, under the FDIC’s rules you are in no immediate risk of having funds over the insurance limit. In general, the deposit accounts you had at the acquired institution will continue to be separately insured for six months following the merger and longer in the case of some Time Deposits (CDs). The six-month grace period will allow you time to restructure your accounts so you can maximize your coverage at the surviving institution.
